Reopen a Closed Matter

If a closed matter needs to be reopened for further action, you can easily do so from the Matter Details page.
To reopen a matter:
  1. Navigate to the Matter Details page of the closed matter.
  2. Click the Reopen Matter button in the top right corner.
  3. Once reopened:
    • The matter status will change change from Closed to Ongoing.
    • The matter reporting status can be enabled.
    Note: Only users with the appropriate permissions and matter assignees can reopen a closed matter.