HR Operations

Run HR requests on one system of record.

Employee cases with clear ownership, SLAs and vendor invoices, from start to finish.

  • One front door
  • Owners and SLAs
  • Confidential by role
Capabilities

What HR teams run on ReportsVault.

Every case captured, owned and reported.

Employee request portal

Policy questions, leave, onboarding and ER cases, through one door.

Ownership & SLAs

Every case has an owner and a clock.

HR vendor invoices

Background check and benefits vendors, on the record.

In detail

A queue where nothing slips.

Give employees one front door, and give HR a queue where nothing slips, with sensitive cases visible only to the people who need them.

Employee requests

One front door for every employee.

Policy questions, leave, onboarding and employee-relations cases arrive in one place, each routed to the right HR owner.

  • Employee request portalOne door for every request type.
  • KnowledgebaseAnswers policy questions before a ticket is needed.
  • Routed to an ownerRules send each case to the right HR owner automatically.
HR professional greeting an employee
Cases & SLAs

Every case owned, timed and on the record.

Case notes and approvals live on the record, and sensitive cases stay visible only to the people who need them.

  • Ownership & SLAsEvery case has an owner and a clock.
  • Confidential access by roleSensitive cases are restricted to the people who need them.
  • HR vendor invoicesBackground check and benefits vendors, on the same record.
  • Live reportingVolume and time to resolution, live.
HR professional reviewing a document
How it works

One path for every request.

The same four steps, whatever the case.

Step 01

Intake

An employee request arrives.

Step 02

Routing

It goes to the right HR owner.

Step 03

Work & approval

Case notes and approvals, on the record.

Step 04

Reporting

Volume and time to resolution, live.

See it on your cases.

A walkthrough built around your department's real process.

Prefer to talk first? Contact our team